Shipping policy

Shipping Policy

This policy explains how RECVIA processes, ships and delivers orders placed on recviaau.com. All prices and shipping charges are shown in Australian dollars (AUD).

1. Order processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Orders are dispatched within 1 to 3 business days of payment being confirmed. You receive a confirmation email with tracking as soon as the parcel leaves our facility.

2. Delivery times and rates — Australia

Service	Estimated delivery	Cost
Standard	5 to 9 business days	AUD 11.00
Express	3 to 6 business days	AUD 15.00

Delivery estimates run from the dispatch date, not the order date, and exclude weekends and public holidays. Remote and regional postcodes can take a few days longer.

3. International delivery

We also ship to selected countries in Europe, North America and Asia. Standard international shipping is AUD 20.00, with an estimated delivery of 8 to 16 business days from dispatch. Available destinations are shown at checkout.

4. Duties and taxes

Australian orders include GST where applicable, and no further charges are payable on delivery. For international orders, any import duties, taxes or customs fees are set by the destination country and are the responsibility of the recipient. These charges are not included in the price paid at checkout.

5. Tracking your order

Every order ships with tracking. You will receive a tracking link by email at dispatch. Tracking information can take up to 48 hours to become active after the parcel is scanned by the carrier.

6. Incorrect addresses

Please check your delivery address carefully at checkout. If you spot a mistake, email support@recviaau.com immediately — we can usually correct it before dispatch. Parcels returned to us because of an incorrect or incomplete address can be re-sent, with the reshipping cost payable by the customer.

7. Lost or delayed parcels

If your tracking has not updated for 10 consecutive business days, contact support@recviaau.com. We will open an investigation with the carrier and, where a parcel is confirmed lost, send a replacement or issue a full refund.

8. Contact

Email: support@recviaau.com
Response time: within 1 business day, Monday to Friday.