Track your order

1. Check your email

As soon as your parcel leaves our facility you receive a dispatch email containing your tracking number and a tracking link. If you cannot find it, check your spam or promotions folder — it is the most common reason people think the email never arrived.

2. Give tracking time to activate

Tracking information can take up to 48 hours to become active after the carrier first scans the parcel. Until then the link may show no movement. This is normal and does not mean anything is wrong.

3. Expected timelines

• Dispatch: 1 to 3 business days after your order is placed
• Australia — Standard: 5 to 9 business days from dispatch
• Australia — Express: 3 to 6 business days from dispatch
• International: 8 to 16 business days from dispatch

All estimates exclude weekends and public holidays. Remote and regional postcodes can take a few days longer.

Tracking has not moved in a while

If there has been no update for 10 consecutive business days, email support@recvia.com with your order number. We will open an investigation with the carrier, and if the parcel is confirmed lost we will send a replacement or issue a full refund.

Wrong delivery address

Email us straight away at support@recvia.com. We can usually correct an address before the order is dispatched.

See also our Shipping policy and FAQ.